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Privacy Policy

Last updated: {Date.utc_today() |> Calendar.strftime("%B %d, %Y")}

Our Commitment to Privacy

At Towerops, we value your privacy. This policy outlines how we collect, use, and protect your data when you use our network monitoring platform.

Data Collection and Use

We collect and store information necessary to provide our network monitoring services, including:

  • Account information (email address, organization details)
  • Network device data (IP addresses, SNMP data, device configurations)
  • Monitoring metrics and alerts
  • Usage information to improve our services

Your data is used exclusively for providing our monitoring services to you. We will never sell, trade, or expose your data to third parties for marketing or any other purposes.

Data Protection

We implement industry-standard security measures to protect your data:

  • Encrypted connections (HTTPS/TLS) for all data transmission
  • Secure database storage with encryption at rest
  • Access controls and authentication mechanisms
  • Regular security audits and updates

Data Retention

We retain your data for as long as your account is active and as necessary to provide our services. Time-series monitoring data is retained according to your subscription plan. When you delete your account, we will delete your data within 30 days, except where we are required to retain it for legal or compliance purposes.

Third-Party Services

We use limited third-party services to operate our platform:

  • Cloud infrastructure providers for hosting
  • Email delivery services for notifications
  • Payment processors for subscription billing

These services are bound by their own privacy policies and are used solely to deliver our services to you.

Your Rights

You have the right to:

  • Access your data at any time through your account
  • Export your data in standard formats
  • Request deletion of your account and associated data
  • Update or correct your information
  • Opt out of non-essential communications

Cookies and Tracking

We use essential cookies to maintain your session and preferences. We do not use third-party tracking or advertising cookies.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by email or through our platform.

Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us at hi@towerops.net.

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