diff --git a/lib/towerops_web/channels/agent_channel.ex b/lib/towerops_web/channels/agent_channel.ex
index fa41b1f2..130e2e3c 100644
--- a/lib/towerops_web/channels/agent_channel.ex
+++ b/lib/towerops_web/channels/agent_channel.ex
@@ -330,7 +330,8 @@ defmodule ToweropsWeb.AgentChannel do
   end
 
   defp verify_device_organization(device, organization_id) do
-    if device.site.organization_id == organization_id do
+    # Cloud pollers (organization_id = nil) can access any device
+    if is_nil(organization_id) or device.site.organization_id == organization_id do
       :ok
     else
       {:error, :wrong_organization}